All packages are shipped from the United Kingdom. Each parcel is tracked and insured. Once your order is made (1-2 days) we hand it over to the courier to begin shipping. When the parcel is handed over to the delivery partner, you will receive automated notifications about the whereabouts of your order - all the way to your doorstep.

Please note that your order may be subject to import fees or taxes; any such charges must be paid by you.

Below is a table that outlines all the countries we can ship to including rough shipping time estimates as well as the delivery fee associated with the country. Please note that the below are shipping timeframe estimates from the courier partner who may experience delays; once the parcel is handed over the delivery time wholly depends on them.

Country	Shipping Time	Delivery Fee	Free delivery available?
United Kingdom	2-5 days	£5.99	Yes, above £99 order value
United States	8-12 days	£23.99	No
Australia	8-13 days	£23.99	No
Austria	5-12 days	£11.99	Yes, above £99 order value
Belgium	5-12 days	£11.99	Yes, above £99 order value
Bulgaria	5-12 days	£11.99	Yes, above £99 order value
Canada	7-9 days	£23.99	No
Croatia	5-12 days	£11.99	Yes, above £99 order value
Cyprus	5-12 days	£11.99	Yes, above £99 order value
Czech Republic	5-12 days	£11.99	Yes, above £99 order value
Denmark	5-12 days	£11.99	Yes, above £99 order value
Estonia	5-12 days	£11.99	Yes, above £99 order value
Finland	5-12 days	£11.99	Yes, above £99 order value
France	5-12 days	£11.99	Yes, above £99 order value
Germany	5-12 days	£11.99	Yes, above £99 order value
Greece	5-12 days	£23.99	No
Hong Kong SAR	9-11 days	£23.99	No
Hungary	5-12 days	£11.99	Yes, above £99 order value
Ireland	5-12 days	£11.99	Yes, above £99 order value
Italy	5-12 days	£11.99	Yes, above £99 order value
Japan	9-11 days	£23.99	No
Latvia	5-12 days	£11.99	Yes, above £99 order value
Lithuania	5-12 days	£11.99	Yes, above £99 order value
Luxembourg	5-12 days	£11.99	Yes, above £99 order value
Malta	5-12 days	£11.99	Yes, above £99 order value
Netherlands	5-12 days	£11.99	Yes, above £99 order value
Norway	9-11 days	£23.99	No
Poland	5-12 days	£11.99	Yes, above £99 order value
Portugal	5-12 days	£11.99	Yes, above £99 order value
Romania	5-12 days	£11.99	Yes, above £99 order value
Slovakia	5-12 days	£11.99	Yes, above £99 order value
Slovenia	5-12 days	£11.99	Yes, above £99 order value
South Korea	13-15 days	£23.99	No
Spain	5-12 days	£11.99	Yes, above £99 order value
Sweden	5-12 days	£11.99	Yes, above £99 order value
Switzerland	7-9 days	£11.99	Yes, above £99 order value

 

If your location is not in the list, please let us know by getting in touch and we may be able to arrange alternate shipping to you.

At NOXLUX, we are committed to providing high-quality products and services. To give our customers peace of mind, we offer a limited 1-year warranty on all products (excluding any and all accessories including but not limited to: power plugs, cables, extensions and remotes) purchased directly from us. Please carefully review the terms and conditions of this warranty policy below.

1-Year Limited Warranty

This warranty covers defects in materials or workmanship under normal use for a period of one (1) year from the date of purchase.

Warranty Coverage

The warranty requires your item to be within the warranty period to make a claim. In order to make a valid claim, you must show proof of purchase for your item(s) and accurately describe the damage or fault with the item. Once agreed that the described damage is covered by the warranty, we will arrange for your to send the product back at your own cost to our workshop. You must ensure that the returned product is safely and adequately packaged to protect from further damage during shipping; guidance to packaging can be provided upon request. Once the product arrives to our workshop, we will carry out inspections and carry out any repairs free of charge and return the product within the advertised manufacture timeframe period. If the product is deemed unrepairable, we will replace it with the exact same product free of charge.

The warranty covers, but is not limited to, electrical faults, burnt out LEDs, faulty circuit board(s).

Please note that any attempts to repair the poster will invalidate and void the warranty. 

To start a claim, please email info@noxlux.co.uk. 

Exclusions from Warranty

This warranty does not cover damage caused by misuse, neglect or improper handling of the product; damage resulting from exposure to extreme environments (e.g. excessive heat, moisture or chemical exposure); tampering, unauthorised repairs or alterations to the product; damage caused by explicitly going against care and fitting advice.

If any of the above is determined during inspection, the warranty is void, and the product will be returned unrepaired unless a repair fee is agreed upon by the customer.

 

This warranty is governed by the laws of the United Kingdom. This warranty does not affect your statutory rights.

For further assistance or to initiate a claim, please contact us at info@noxlux.co.uk.

 

Last updated: 26/03/2025

Cleaning

In order to keep your poster clean, you can simply use a damp cloth and gently go over the poster. Since the photo is printed on high quality paper and sealed afterwards, it will not stain and will easily be cleanable with a damp cloth. We encourage regular quick wipes across the poster to keep it clean.

Avoid using chemicals or excessively rubbing on the surface of the poster.

The remote, acrylic parts and the frame may be cleaned using non-aggressive cleaning agents (e.g. screen cleaner spray) if needed.

General Maintenance

The posters are made for indoor use only. In order to protect your product and its lifetime, please follow the below guidance:

Do not place in overly humid areas. The maximum humidity should not exceed over 80%. The quality of the paper and its gloss treatment temporarily protects the photo from humidity but constant exposure to such an environment may over time cause the wooden base to absorb the wet, despite the water-phobic treatment of the base and the photo.

Do not expose to direct sunlight or UV light. The colours of the photos may fade or change at consistent exposure to sunlight. Sunlight through glass-windows will not cause significant colour change.

Protect from heat. Sunlight through glass-windows may heat up the material of the image. Do not place over or near radiator, refrigerator or other heat emitting devices. The electronics and glue will damage over time from the heat if advice is ignored. The optimum temperature of the environment in which the poster is placed is between 0C-40C. 

Avoid dropping, hitting or damaging the poster in any way. The frame of the poster will absorb (may be at the expense of the frame itself) small damage.

Keep away from open fire. The material of the image may catch on fire and cause fire to spread further. The battery variant may explode when exposed to fire.

On the back of the poster you will find two metal hooks. We recommend that you hang the poster using these metal hooks and 'L' shape hooks. For fitting, there are 2 'L' shape hooks and 2 plastic dowel tubes included in the box.

For wooden walls the plastic dowel tubes are not required. In any case we recommend pre-drilling holes with 2mm (or for hard wood 3mm) drill bit. For every other material it is recommended to use the plastic dowel tube in 5mm hole.

Drill two 30-35mm deep holes at 320mm between each hole. Insert the plastic dowel tubes in the holes, such that the tubes sit roughly ~1mm below the surface of the wall. If needed use a hammer to gently push the plastic tubes in the hole. In the plastic dowels screw in the 'L' shape hooks. The hook should be facing upwards from the wall roughly 10-15mm away. If the wall isn't perfectly perpendicular, you may adjust the fitment of the poster by screwing the hooks in-and-out until you find the perfect fit. Once the poster is hung on the wall, make sure that the hook is under the hanging tab. You may not always be able to fit the two 'L' shape hooks completely level - but do not worry, the hanging tabs are deliberately fitted on the back of the poster at a slight angle, so that you can use the teeth of these hooks to change the level of each side of the poster by +-5mm.

On the back of the poster you will also find 4 rubber spacers. Please do not remove these, as due to the limited space between the wall and the back of the poster, your poster may harmfully overheat over time.